I wanted to take this time to say I’m completely blown away right now.
I have never been so impressed with customer service like I was today.
Kevin and Damien were top notch! Professional, friendly, detail-oriented, just outstanding in every way. But the best part is my carpets. I’ve probably had my carpets cleaned somewhere between 10-15 times in the past 8 years. I have never received this level of care, expertise and quality. I felt like these guys were cleaning their own carpets. They took double, nearly triple the time it ever took Stanley to clean my carpets, and that’s no exaggeration. I couldn’t believe it!
Needless to say, I’m pretty obsessive about my carpets and I’m very happy to have found you. They did little things (that Stanley never did) that caught my attention, without my even asking. For example, they wore booties the entire time, when Stanley said, “were going to clean it anyway” and didn’t wear booties. They must have spent the amount of time in my basement that it took Stanley to do my entire house, no kidding. They were mindful of my dog, my kids, tracking dirt in the house.
They used fans (Stanley does not) to speed up the drying process. They didn’t need my hose. They gave me two carpet cleaners for free. They both obviously cared about my home, my carpets, the cleanliness of my house, my family, etc. I guess the thing I was most impressed with was how detail-oriented they were with the corners of my carpets. They got into every crevice to make sure all dirt was removed.
You can 100% guarantee my future business in cleaning my carpets. And, I was so impressed I’m going to have my mom’s carpets cleaned for her Christmas present.
On behalf of the Consistory and Congregation I would like to thank you for the excellent job you did on cleaning our church after the vandalism. Many people have commented about how well the church was restored. The Consistory especially wants to thank you for what we are sure was a rearranging of your schedule to make certain we could worship in our church the following week. We very much appreciate all your efforts.
In the early hours of February we had a fire which gutted the basement of our house. The bad news was that most of the items in the room were lost to fire, heat and soot; and the rest of the home was uninhabitable. The good news was that my wife and I escaped with our lives and those of our two cats.
Further good news was that Voce Cleaning was chosen to do the fire clean-up work! What a blessing you have been! The assistance and help of Voce Cleaning was superb!
We could hardly believe how extensive the damage was to our recreation room, home office and storage area. Yet Voce Cleaning was there within hours removing contents that they thought could be salvaged and restored.
You worked to totally remove all the contents destroyed by the fire and prepare the basement for reconstruction. You kept cleaned contents in storage until we were ready to have them returned. Even more amazing was the work of your crews, completely cleaning the soot from every nook and cranny in the upstairs of our home, which had been filled with smoke from the fire below.
Even as the reconstruction was coming to a conclusion, there you were again, cleaning the house again in preparation for our return home after three and a half months away.
I’ve been a volunteer firefighter for over thirty years, but this fire was an experience I never want to repeat. What I do repeat is how great Voce Cleaning has been! Thank you!
I want to comment on the service provided by Voce Cleaning, LLC. Ed was outstanding: he was well organized, extremely knowledgeable in all areas of cleaning and restoration. He has outstanding knowledge and skill in all aspects of home restoration from cleaning, to electrical work, dry wall, painting, plumbing, and everything in between. Every day he kept me informed of all aspects of restoration from each day’s schedule to the people coming to the house. He too, was very understanding and compassionate. He was always available for any questions and concerns I might have. Indeed, I have labeled him “no problem Ed” because that was always his response to any concerns I might have. Without question, he selected excellent and highly skilled sub-contractors to work in my house. And each one of those contractors was a pleasure to have in my house. They were reliable and responsive to my concerns. I also felt that Ed was fair to me, the insurance company, and to his dedicated staff. His cleaning staff was excellent. They were always on time, worked very hard throughout the day, were unbelievably thorough, and competent in what they were doing. I have nicknamed them “The Soot Seekers”. In addition, they were also very pleasant and a joy to have around. I know my insurance company does not recommend service providers to their clients, but whenever possible Voce Cleaning should be highly suggested. I certainly would be happy to be a reference, where appropriate. Again, let me thank you for your outstanding service and commitment to your customers.
I would like to commend your cleaning crew for a job well-done. I have been raving to all that my home is the most sparkling in town. It truly is in better condition now than before the puff-back occurred. I am so grateful for such courteous, prompt, efficient service from a professional team as yours. You helped to make an unfortunate circumstance less traumatic by restoring us back into a clean home with the least possible upset in our routine. It was a pleasure to be serviced by your crew. They were thorough and careful with my belongings. I must admit at first I had doubts it could be done, for it seemed an overwhelming job to me. Happily you restored my trust; in fact the results far exceeded my expectations! I highly recommend your company for an “expert” job.
We cannot thank you enough for the excellent cleaning service your crew completed at our house. It was a pleasure working with your crew. After many years of handling these types of claims as an adjuster, I can now honestly say, having experienced it ourselves that you certainly live up to your excellent reputation! Your crew did an outstanding job on our carpets.
Our Insurance agent recommended your service and we are so glad that we took her advice. Your crew was courteous, conscientious, hard-working, kind and a pleasure to be around. They really helped me through those first few days when our lives were turned upside down. We really appreciated the extra special car you took with our things especially our cats. I want to personally thank your crew for the excellent job they did on our house. We truly appreciate it.
Over the years, I would routinely recommend your cleaning service to insureds during the normal process of claim handling knowing I could always expect professional results. Never did I expect to have my own puff back claim. I want to thank you for an excellent cleanup job. Your workers are knowledgeable, friendly and very good cleaners, I believe my office is now cleaner than it ever was. Thanks Again.
Words can’t express how much we appreciate everything you’ve done for us. Your team was fantastic and you took so much stress out of this terrible experience. Thank you so much for all of your help with everything. It was very comforting knowing you were only a phone call away. Thank you again from the bottom of our hearts!
Our next door neighbor’s house caught on fire which spread to ours. Although we had minimal fire damage we did have a great deal of smoke and soot damage. The owner of Voce Cleaning, LLC was there with his crew the very next day. He was very professional and explained everything they were planning on doing to me prior to starting anything. They had fans and ozone machines running by that morning to start getting the smell of smoke out of our house. They handled everything related to the restoration work while keeping me very informed. They cleaned and packed up all my belongings and moved them out of the house with extreme care. All walls and ceilings were washed and cleaned. They even pulled off every outlet cover to clean behind them. Any damaged items were written down and tossed out. That list was supplied to me to give to the insurance company. His staff answered any questions I had as well as assisted me in areas that were of no concern to them. They went beyond expectations to make a difficult situation go as smooth as possible. Their attention to detail sets them apart from any other company in my opinion. When it was time to move back in, they were there to put the beds back together for my kid’s room as well as any other items that they took apart during the pack out. They even offered to stay and help with anything if I needed it that day. That is customer service!! The fact that there is still companies out there that go that extra mile to ensure you walk away happy is excellent. They made my carpets look like they were just installed and I will use them in the future for my carpet cleaning needs. There strong points are customer service, attention to detail, willingness to help in anyway shape or form, and their staff was extremely friendly and courteous. They worked with my insurance company so I did not have to worry about anything. We moved back in to our house and I cannot tell there was ever a fire in the house. Highly recommended!!